Resources
We’ve been making ethical, expressive and human-centred digital commerce solutions since 2012
Customer stories
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Lifting the cover on the leading bookstore's site enhancements
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From Google Search Appliance to Empathy Interface
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The importance of discovery
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From Hybris Search to Empathy
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Meaningful results through a trustworthy experience
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A set of use cases and brand examples for achieving search and discovery success
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Trust by Design Commerce Search powered by Empathy Platform
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Creating a comfortable, welcoming Search & Discovery experience
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A Commerce Search Journey
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Search & Discovery to Generate Exponential Ecommerce Growth
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An Open-Innovation Case Study
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Doofinder Migration to Empathy Platform
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Understanding what shoppers need using semantic search
Guides
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Capitalise on key retail dates by understanding consumer behaviour
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Harness the power of analytics for search success
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A set of useful wireframes and references
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The Secret Science Behind Trend Detection
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A collection of methods for Offline Evaluation, Online Experimentation and Automated Optimisation
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Distinguish your brand by providing Search & Discovery that respects your customers’ privacy
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The tool that gives merchandisers the power to understand why results appear the way they do
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The tool that gives merchandisers the ability to adjust results by weighting product attributes
Ebooks
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Get the most out of your site search
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From Intelligence to Trust and Decentralisation
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How consumers' attitudes related to privacy are impacting digital commerce
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Privacy will always win as long as common sense prevails.
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Tackling risks to people’s digital privacy
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typeless search experiences make the discovery process more human
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A life cycle of data protection fines
Blog
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Redefining Technical Documentation at Empathy.co: A Three-Year Journey of Disruption
The story of how we said goodbye to static, lifeless, highly technical guides and welcomed a new era of technical documentation that is enjoyable and engaging.
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What You See Is What You Trust
Understand your customers’ needs, straight from your own ecommerce store, using new Playboard tools to boost trust.
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Detecting Biases in AI Search Interactions
With the implosion in popularity of generative AI, the public is more conscious of how developers’ biases impact AI judgements.
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Explainability and Understanding in e-commerce: The Challenge of XAI
AI is inherently biased, which is why explainability and control are necessary to reduce the impact of this problem. We need solutions that are highly transparent and multivariate testing that...
