CUSTOMERS
Trust is a two way street. That goes for your brand and Empathy.co, as well as your brand and your customers.
CUSTOMERS
Trust is a two way street. That goes for your brand and Empathy.co, as well as your brand and your customers.
![customers background](../assets/media/customers/background--mobile.jpeg)
Scroll down
Customer Stories
The key to trust? Transparency. Which is precisely why we’ve got a collection of Customer Success Stories to share with you — and we look forward to including your brand here, too!
![TOUS: Revolutionising Ecommerce Search with Semantics](/assets/media/uploads/20240514_tous-revolutionizing-e-commerce-search-with-semantics-cover-1-.jpg)
TOUS: Revolutionising Ecommerce Search with Semantics
Understanding what shoppers need using semantic search
Read the Story![Using Search and Discovery to Generate Exponential Ecommerce Growth](/assets/media/uploads/pairing-technology-with-design-for-an-inspirational-journey-pdpaola-empathy.co-case-study-cover.png)
Using Search and Discovery to Generate Exponential Ecommerce Growth
From predictive layers offering real-time, customised recommen...
Read the post![PDPAOLA: pairing technology with design](/assets/media/uploads/pdpaola_search-and-discovery-success-story_cover-image-copy.jpg)
PDPAOLA: pairing technology with design
Search & Discovery to Generate Exponential Ecommerce Growth
Read the Story![The Path to Empathy: A Commerce Search Success Story](/assets/media/uploads/20230510-bshcover-copia.jpg)
The Path to Empathy: A Commerce Search Success Story
BSH, Europe’s leading appliance manufacturer, teamed up with E...
Read the post![Equalize Feature Whitepaper](/assets/media/uploads/cover_equalize_hq.webp)
Equalize Feature Whitepaper
The tool that gives merchandisers the ability to adjust result...
Read the Story![Transform Black Friday to Connect with Shoppers and Build Brand Trust](/assets/media/uploads/blog-cover.jpg)
Transform Black Friday to Connect with Shoppers and Build Brand Trust
Black Friday offers a unique opportunity to catch new customer...
Read the post![4 Reasons Digital Trust will Keep your Customers Coming Back for More](/assets/media/uploads/hd_trustid_index-_hbr_blogcover.jpeg)
4 Reasons Digital Trust will Keep your Customers Coming Back for More
Empathy.co breaks down new research from Deloitte Digital into...
Read the post![Shifting to Session-Based Findability](/assets/media/uploads/20221031-session-based-findability-blog-post-cover.jpg)
Shifting to Session-Based Findability
Evaluate search success and enhance customers’ experience usin...
Read the post![Style the Store Windows of your Search Experience](/assets/media/uploads/query-results-preview-cover.jpg)
Style the Store Windows of your Search Experience
Guide and inspire shoppers in multiple scenarios and many layo...
Read the post![Search as a Human Conversation](/assets/media/uploads/empathy-case-study-paper-offset.jpg)
Search as a Human Conversation
typeless search experiences make the discovery process more human
Read the Story![Explain Feature Whitepaper](/assets/media/uploads/sm_feature_whitepaper_explain_cover_hq.jpg)
Explain Feature Whitepaper
The tool that gives merchandisers the power to understand why ...
Read the Story![The No-Code Solution to Search Configuration](/assets/media/uploads/cmc-system-overview-cover.png)
The No-Code Solution to Search Configuration
Empathy.co’s Merchandiser- & Partner-controlled tool that offe...
Read the post![Conforama: Doofinder to Empathy Platform Migration](/assets/media/uploads/empathy.co_conforama-cover.jpg)
Conforama: Doofinder to Empathy Platform Migration
Creating a comfortable, welcoming Search & Discovery experience
Read the Story![Will Privacy Shape Commerce?](/assets/media/uploads/empathy.co-will-privacy-shape-commerce-cover.png)
Will Privacy Shape Commerce?
Privacy will always win as long as common sense prevails.
Read the Story![Why Major Grocers turn to Related Tags](/assets/media/uploads/rt_part_02_walmart-kroger.gif)
Why Major Grocers turn to Related Tags
More and more retailers are adopting Related Tags to help peop...
Read the post![Carrefour Case Study - Search Migration](/assets/media/uploads/empathy.co-carrefour-cover.png)
Carrefour Case Study - Search Migration
Trust by Design Commerce Search powered by Empathy Platform
Read the Story![Is your Search ready for Black Friday?](/assets/media/uploads/recurso-3.png)
Is your Search ready for Black Friday?
During special shopping events like Black Friday, shoppers sig...
Read the post![Online Trust Survey](/assets/media/uploads/cover_ots-1-.jpg)
Online Trust Survey
How consumers' attitudes related to privacy are impacting digi...
Read the Story![Online Fashion You Can Trust](/assets/media/uploads/coverfashion-1-.jpg)
Online Fashion You Can Trust
Distinguish your brand by providing Search & Discovery that re...
Read the Story![Health & Beauty Commerce Case Study](/assets/media/uploads/healthandbeautycover.png)
Health & Beauty Commerce Case Study
A set of use cases and brand examples for achieving search and...
Read the Story![Measuring Search Relevancy](/assets/media/uploads/Measuring-Search-Relevancy.png)
Measuring Search Relevancy
A collection of methods for Offline Evaluation, Online Experim...
Read the Story![Getting ready for huge demand during Black Friday](/assets/media/uploads/demands-black-friday.jpg)
Getting ready for huge demand during Black Friday
The experience on the site during Black friday is key. Every r...
Read the post![Choosing a Predictive Model for Commerce Trends](/assets/media/uploads/Choosing_predictive_model.png)
Choosing a Predictive Model for Commerce Trends
The Secret Science Behind Trend Detection
Read the Story![BACK TO SCHOOL: How Carrefour.es makes it easier through Search and Discovery](/assets/media/uploads/carrefour-search-with-empathy.co.png)
BACK TO SCHOOL: How Carrefour.es makes it easier through Search and Discovery
Make things easier, carefully observe the search patterns and ...
Read the postBe Immersed in Empathy
I‘m so happy to introduce Experience Empathy, a new way of exp...
Read the post![The Search as a Guide to Fulfil Dreams](/assets/media/uploads/pronovias-search.png)
The Search as a Guide to Fulfil Dreams
With brand-new Empathy Search and Discovery features to share,...
Read the post![Visual Facets: The Forefront of Search and Discovery](/assets/media/uploads/pronovias-visual-facets.png)
Visual Facets: The Forefront of Search and Discovery
Filters and facets are still a pending subject for many e-comm...
Read the post![Applying synonyms: choose well and increase the findability of your site!](/assets/media/uploads/bad-bunny_9750636_20190502211858.jpg)
Applying synonyms: choose well and increase the findability of your site!
In eCommerce, you may say synonyms are words that are used to ...
Read the post![The most sought-after books in Madrid's 52nd annual book fair](/assets/media/uploads/feria-del-libro-cdl.png)
The most sought-after books in Madrid's 52nd annual book fair
As Madrid’s annual book fair goes into its second week at the ...
Read the post![Five minutes with Lovelybikes](/assets/media/uploads/lovelybikes1.png)
Five minutes with Lovelybikes
We caught up with Diego Fernández who’s Digital Manager at Lov...
Read the post![Special Dates Guide](/assets/media/uploads/Special-Dates-2019.png)
Special Dates Guide
Capitalise on key retail dates by understanding consumer behav...
Read the Story![Casa del Libro Case Study](/assets/media/uploads/Casa-del-Libro-Final-2019.png)
Casa del Libro Case Study
Lifting the cover on the leading bookstore's site enhancements
Read the Story![Online book searches increase by more than 100% during fairs or on special dates](https://media.empathy.co/blog/2018/05/casa-del-libro.png)
Online book searches increase by more than 100% during fairs or on special dates
Special Dates are distinct days or periods that demonstrate un...
Read the post![WORLD BOOK DAY SEARCH INSIGHTS](https://media.empathy.co/blog/2018/04/book-day.png)
WORLD BOOK DAY SEARCH INSIGHTS
As we´ve looked at previously with Black Friday and Valentine´...
Read the postWe couldn't find any document.
Advanced retailers who build trust with Empathy.co include:
An Empathy.co
more, human tip:
By being open and honest with your customers about the technology you use to make their experience with your brand a joyful one, the base of understanding and trustworthiness grows.